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3kvi FAQ — all your questions answered in one place

Payments, bonus terms, betting rules, account settings — whatever you need to know, you'll find it here. If you don't find your answer, contact the Help Center directly.

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What You Get at 3kvi

Key Highlights at a Glance

Mobile Banking Payment

Deposit and withdraw directly with bKash, Nagad, and Rocket — no bank account needed. All major mobile banking options in Bangladesh are supported.

Live cricket Betting

Place live bets on Bangladesh, BPL, IPL, and international matches. Live scores and shifting odds — thrill in every moment.

Bonuses & Promotions

Welcome bonus, daily check-in rewards, cashback, and reload offers — there's always something waiting for regular players.

Live Scores & Streaming

Real-time scores, stats, and live streams for selected matches — all available once you log in to your account.

Responsible Gaming Tools

Deposit limits, self-exclusion, session timers — set your own boundaries. Gaming should be fun, not stressful.

24/7 Support in English

Get support in English via live chat or email for any issue — from common login problems to withdrawal queries, everything is answered.

All Questions Payment Betting Bonus Account Live Responsible
Updated 3kvi Official FAQ — In English More questions: Help Center

3kvi currently supports Bangladesh's three most popular mobile banking services — bKash, Nagad & Rocket. Both deposits and withdrawals can be made using these methods.

  • bKash: Funds can be sent directly to a personal or merchant number. Minimum deposit ৳300.
  • Nagad: Fastest processing — funds typically arrive within 5 minutes. Minimum ৳300.
  • Rocket (DBBL): Dutch-Bangla Bank's mobile banking service. Minimum deposit ৳500.

To deposit, log in → click the "Deposit" button → choose your preferred payment method → enter the amount → complete the payment in your mobile banking app as instructed. Save your transaction ID — it may come in handy if any issue arises.

3kvi does not charge any deposit fees. Your mobile banking operator may apply their own transaction fees.

When a match is cancelled or incomplete, 3kvi follows the rules below:

  • Cancelled before the match starts: The full stake on all bets is refunded instantly.
  • Match abandoned after starting (fewer overs played than scheduled): In cricket, a result is generally considered valid once a minimum of 5 overs have been completed. If fewer than that are played, the bet is cancelled and the full stake is refunded.
  • Duckworth-Lewis Method Result: Results declared under the Duckworth-Lewis method are considered official in line with international rules, and bets are settled accordingly.
  • Tie or No Result: Refunds apply in most markets. Certain markets (such as tie bets) are settled separately.

Refunds are generally credited to your 3kvi wallet within 12 hours of the announcement. If it takes longer, contact us via live chat with the match name and bet ID.

Some details on 3kvi can be updated by yourself; others require assistance from support.

You can update these yourself: Profile picture, address, display name, and notification preferences. Log in → Profile icon → "Settings" → Edit.

Changes made via support:

  • Changing your mobile number: Reach us via live chat or email us at support@3kvi.best. An OTP from your registered number is required for identity verification. A new number can also be verified via OTP.
  • Legal Name Correction: Names can be corrected before KYC is completed. Once KYC is verified, name changes are not possible — so make sure to enter your correct name during registration.

Changing your mobile number can take 24–48 hours to process. Withdrawals will be temporarily on hold during this period.

3kvi defaults to Decimal Format — the format most familiar to players in Bangladesh. You can change the format anytime in your profile settings.

How to Read Decimal Odds: If the odds are 2.50 , which means for every ৳100 bet, your total return is ৳250 (a profit of ৳150).

  • 1.50 odds → ৳100 bet returns ৳150 (profit ৳50)
  • 2.00 odds → ৳100 stake returns ৳200 (profit ৳100)
  • 5.00 odds → ৳100 bet returns ৳500 (profit ৳400)

Formula: Total Return = Stake × Odds. Before you place a bet, 3kvi shows you the potential payout upfront — no manual calculation needed.

Higher odds mean a lower chance of winning but a bigger payout if you do; lower odds mean a higher chance of winning but a smaller return. In live betting, odds update every few seconds based on how the match is unfolding.

A wagering or rollover requirement refers to how many times you must bet with your bonus funds before you can withdraw them.

Example: Say you deposit ৳1,000 and receive a 100% bonus of another ৳1,000. If the wagering requirement on the bonus is 20x, then:

  • Wagering requirement: ৳1,000 × 20 = ৳20,000
  • The bonus funds become withdrawable once ৳20,000 in total bets has been completed
  • Your actual deposit of ৳1,000 can be withdrawn at any time

Which bets count toward wagering: In Sports Betting, only bets at odds of 1.80 or higher count toward wagering. Bets at odds below 1.40 are generally excluded. slots games typically contribute 100%; Live Casino games contribute 10–20%.

You can check your remaining bonus wagering requirement under Profile → Bonus. For full terms, Bonus page Go.

There are several ways to access live scores and match data on 3kvi:

  • Sports Section: Log in and go to the "Sports" or "Live Betting" section. There you can view real-time scores, over-by-over updates, and live odds for ongoing matches.
  • Match Page: Click on a specific match to view a detailed scorecard, session statistics, and partnership information.
  • Live Streaming: Video streaming is available for selected matches — typically accessible when your account has a minimum balance of ৳500 or more. A video icon will appear on the match page when a stream is available.

Keep live score notifications enabled on the mobile app to receive push notifications at key moments (wickets, sixes, boundaries). To download the app, Download Page Go.

A strong internet connection is required to watch live streaming — a minimum of 4G or 25 Mbps Wi-Fi is recommended.

3kvi's responsible gaming tools are accessible directly from your profile settings — no need to notify anyone or seek approval.

Available tools and how to use them:

  • Deposit Limit: Go to Profile → Settings → Limits → set your maximum deposit per day/week/month. Decreasing a limit takes effect immediately; increasing one takes 24 hours.
  • Loss Limit: Once you've lost a set amount in a period, betting will automatically stop. It's an effective way to prevent chasing losses.
  • Session Timer: Set how long you want to play in a single session — you'll get an alert when the time is up.
  • Cooling-Off: Profile → Security → Cooling-Off. Set a period from 24 hours up to 30 days — you won't be able to log in during this time.
  • Self-Exclusion: Pause your account for 7 days, 14 days, 1 month, or 3 months. For a longer-term or permanent closure, email support@3kvi.best.

For more details, visit Responsible Gaming visit the page. For any assistance, come to live chat — our support team helps without judgment.

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3kvi FAQ — The Most Frequently Asked Questions

Most questions from new players at 3kvi revolve around payments, bonus terms, and betting rules. More experienced players tend to ask about odds formats, live score features, or how to update account settings. This FAQ page brings all those answers together in one place.

The most common concern about payments is whether the money will actually show up after a deposit. At 3kvi, bKash, Nagad, and Rocket payments are typically processed within 5 to 15 minutes. If it takes more than 30 minutes, come to live chat with your transaction ID and the support team will verify it promptly.

Many players are confused about bonus wagering requirements. The key thing to understand is that bonus funds cannot be withdrawn directly — you need to place bets with them first. How many times you need to wager is specified in the terms of each offer. Your actual deposit, however, is not subject to this requirement and can be withdrawn at any time.

Reading odds in cricket betting takes a little getting used to. Once you're comfortable with 3kvi's decimal format, the math becomes quick and intuitive. Keep in mind — odds aren't just numbers; they reflect the probability of an outcome. The team with lower odds is generally the favourite.

If your question isn't covered on the 3kvi FAQ page, there are two ways to get help. First, Help Center visit that page — you'll find a more detailed guide there. Alternatively, ask directly via Live Chat — if you write in Bangla, you'll get a reply in Bangla.

Many players feel embarrassed to use responsible gaming tools — as if it signals weakness. It's actually the opposite. Knowing your limits and sticking to them is what smart players do. When you use 3kvi's self-exclusion or limit settings, no questions are asked and no judgment is made.

If you're new to 3kvi, here's a tip — start small, get comfortable with the platform, then move forward at your own pace. Bonuses, promotions, and limit settings are all there for your benefit.

Didn't find your answer?

If you can't find the answer in this FAQ, go directly to Help Center or ask in live chat. Our support team is available 24 hours a day.

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